Au Bloc, LLC ("Au Bloc," "we," "us," or "our") is a Texas limited liability company providing professional bicycle fit consulting services and custom bicycle reselling, headquartered at 2401 E 6th Street, Suite 3037, Austin, Texas 78702. Our website is located at aubloc.com. Questions about this Privacy Policy may be directed to us at info@aubloc.com.

We collect personal information in the following categories:

2.1 Information You Provide Directly

• Full name, date of birth, email address, phone number, and home address, provided when booking an appointment or completing intake forms;

• Health and physical information voluntarily disclosed during the pre-fit intake process, including injury history, physical limitations, and relevant medical background;

• Payment information submitted when paying a deposit or service fee (see Section 2.3 regarding payment processing);

• Communications you send to us by email, through our website contact form, or by any other means;

• Electronic signatures and signed waiver documents completed in connection with our services.
  

2.2 Information Collected Automatically

When you visit aubloc.com, we and our third-party service providers automatically collect certain technical information, including:

• Internet Protocol (IP) address and general geographic location;

• Browser type, device type, and operating system;

• Pages visited, time spent on pages, and referring URL;

• Cookies and similar tracking technologies (see Section 6 for full details).

2.3 Payment Information

Deposits and service payments made through aubloc.com are processed by a third-party payment processor. Au Bloc, LLC does not collect, store, or have access to your full credit card number, bank account details, or other sensitive financial credentials. All payment data is transmitted directly to and handled by our payment processor in accordance with their privacy policy and applicable PCI-DSS security standards. We will update this policy with the name of our payment processor upon its selection.

2.4 Session Video and AI Analysis Data

With your prior consent as described in our Bike Fit Waiver, we may capture video recordings of your body position and cycling mechanics during an in-person fit session. These recordings are processed using AI-assisted analysis software for internal service delivery purposes only and are not shared with third parties except as described in Section 4.

We use the personal information we collect for the following purposes:

3.1 Service Delivery

• To schedule, confirm, and manage your appointment bookings;

• To process non-refundable deposits and service payments;

• To conduct bicycle fit assessments and deliver post-fit summaries;

• To contact you regarding follow-up adjustment sessions within your 30-day service window;

• To provide bicycle purchasing consultation and reselling services.

3.2 Marketing and Communications

With your consent, we may use your email address to send you:

• Appointment confirmations and reminders;

• Follow-up communications related to your service;

• Promotional emails about Au Bloc services, offers, and updates.

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing us at info@aubloc.com. You will continue to receive transactional emails (such as booking confirmations) even after opting out of marketing.

3.3 Legal and Safety Purposes

• To enforce our Terms of Service, Waiver Agreements, and other contractual obligations;

• To comply with applicable laws, regulations, or legal process;

• To protect the rights, property, and safety of Au Bloc, LLC, our clients, and others.

3.4 Business Operations and Analytics

• To analyze website traffic and improve the performance and content of aubloc.com;

• To understand how visitors interact with our website using Google Analytics;

• To measure the effectiveness of marketing campaigns using Meta Pixel (Facebook/Instagram).

Important Notice Regarding Health Information

Any health, medical, or physical information you disclose to Au Bloc, LLC during the intake or fit process is used solely for the purpose of delivering safe and effective fit services. We treat this information with heightened confidentiality. We do not share health information with any third party except where required by law or where you have given us explicit written consent. This information is not used for marketing purposes.

Our website aubloc.com uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

6.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They enable core functions such as appointment booking, form submissions, and payment processing. No personal data is shared externally through these cookies.

6.2 Analytics Cookies (Google Analytics)

We use Google Analytics to understand how visitors use our website. Google Analytics places cookies that collect anonymized data about pages visited, session duration, device type, and general location. This data is processed by Google in accordance with their Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

6.3 Advertising and Tracking Cookies (Meta Pixel)

We use the Meta Pixel (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising on Facebook and Instagram, and to enable remarketing to visitors of aubloc.com. The Meta Pixel may collect your IP address, browser information, and behavioral data from your visit. This data is processed by Meta in accordance with their Data Policy. You may manage your Meta advertising preferences at facebook.com/ads/preferences or opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

6.4 Managing Cookies

You may disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of our website, including your ability to complete bookings or access certain features. A cookie consent banner is displayed upon first visit to aubloc.com in accordance with applicable requirements.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Client intake and booking records: retained for a minimum of three (3) years from the date of service, consistent with Texas statute of limitations for personal injury claims;

• Signed waiver and release documents: retained for a minimum of five (5) years from the date of signature;

• Payment records: retained as required by applicable tax and financial recordkeeping law;

• Marketing email lists: retained until you opt out or request deletion;

• Website analytics data: retained in accordance with Google Analytics and Meta Pixel default retention settings, typically up to twenty-six (26) months.

When personal information is no longer required, we will securely delete or anonymize it.

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. To submit a request, contact us at info@aubloc.com.

8.2 Deletion

You may request that we delete your personal information. We will honor such requests to the extent permitted by law. Please note that we may be required to retain certain records (such as signed waivers) for legal and compliance purposes and may be unable to delete them upon request.

8.3 Opt-Out of Marketing

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in any marketing email, or by contacting us at info@aubloc.com with the subject line "Unsubscribe." We will process opt-out requests within ten (10) business days.

8.4 Do Not Track

Some browsers transmit "Do Not Track" signals to websites. Because there is no industry standard for responding to these signals, aubloc.com does not currently alter its data collection practices in response to Do Not Track signals. You may manage tracking preferences through your browser settings and through the opt-out mechanisms described in Section 6.

8.5 Texas Residents

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, including the right to access, correct, delete, and obtain a portable copy of your personal data, as well as the right to opt out of the processing of personal data for purposes of targeted advertising. To exercise any of these rights, please contact us at info@aubloc.com. We will respond to verifiable requests within forty-five (45) days, with the option to extend by an additional forty-five (45) days where reasonably necessary.

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include use of secure HTTPS connections on aubloc.com, access controls on internal records, and reliance on reputable third-party service providers with established security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable Texas law.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at info@aubloc.com and we will take steps to delete such information promptly.

For clients between the ages of 13 and 17, parental or guardian consent is required prior to the use of our services, as outlined in our Bike Fit Waiver. Personal information collected in connection with minor clients is subject to the same protections described in this Privacy Policy.

Our website may contain links to third-party websites, social media platforms, or services that are not owned or controlled by Au Bloc, LLC. This Privacy Policy applies only to information collected by aubloc.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies independently before providing any personal information.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this policy and, where appropriate, notify you by email or by a prominent notice on our website. Your continued use of aubloc.com or our services after the effective date of any changes constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Au Bloc, LLC

Attn: Privacy Inquiries

2401 E 6th Street, Suite 3037, Austin, Texas 78702

Email: info@aubloc.com

Website: aubloc.com